Dear Sony,
I really want the Playstation store to be the answer. You’ve built a device that is exceptionally powerful, albeit difficult to develop for, gaming device. You’ve included the ability to even install other operating systems and a user-upgradeable hard drive. The Playstation 3 is screaming to be that digital entertainment hub that you envisioned. So what is this poor excuse for an online distribution system called the Playstation Store?
I can forgive, at least temporarily, the lack of downloadable video on the site. It takes a while to craft agreements with all of the different content owners. Just remember, your console has been out for a year already and we haven’t seen anything yet. Microsoft has plenty of content. Please tell me that you are playing nice with the other providers. Youc could at least give me some Sony titles to download in the meantime. You do want my download $s don’t you?
I’m not terribly enthused with the way that content takes so long to download. Microsoft’s systems are much faster. A great first step would be to allow the content to download in the background. Why do systems updates need to be in the foreground to download? Why do game demos require me to leave my Playstation 3 on? Microsoft simply pops up a message on my Xbox 360 while I’m playing to let me know that it is done with a download.
The major, unforgivable item, is the atrocious interface design. The icons are tiny and tough to read. There is too much going on in each screen. The navigation is confusing. “Next” doesn’t work on the homepage to scroll, you have to use the arrow. The back button on the remote actually exists the application, it doesn’t go back to the previous screen. Some downloads are in the major categories, others are in subcategories that show up as icons within categories. For example, games are a category, but themes are a subcategory.
On my projection screen the store is ugly, slow, difficult to navigate, but legible. On my 37″ 1080i/720p family room LCD it is impossible to read. Unfortunately, that television is not one that we sit close to. I like having my Playstation there, but I can’t read a thing on it. Please see a recent post that I wrote on resolution independence.
Microsoft’s store by comparison is easy to navigate. There is far less on the screen. The scroll down with a split-screen blow-up of the selected item on the right works much better. Even if you can’t come up with a compelling innovation, please just copy the state of the art. Your store is essentially a webpage, so a redesign isn’t difficult. I recognize that some of my other requests might require a firmware update, but this one could be pulled off with simply a server change. I’m waiting.
Sincerely,
SD
P.S. – I really do enjoy my PS3. I just want to help you make it better.