Archive for the ‘Personal Finance’ Category

Call Your Cable Company For a Better Rate Right Now!

Wednesday, February 13th, 2008

I’m serious.  I put off calling the cable company for way too long.  My bill for Television and Internet had spiraled to $163.35 a month.  I have been complaining about Comcast and lamenting the lack of an alternative high speed Internet provider in my area for quite some time.  Since I’m about to take a 2 week vacation, I decided that it was time to call.  I won’t be using cable for half of the next month, so reducing my cable package would not be that big of a deal.  They will always let you add it back.

I was paying for a silver premium package.  That gave me all of the channels over #100 and HBO.  We never watch HBO.  I hadn’t removed it because all of the unbundled package costs were just as high without it.  We rarely ever watch a channel over #100.  While I would love to choose a couple of those channels to keep, the extra that we paid for them far outstripped the limited value.  For reducing my digital cable to just the standard channels and eliminating HBO, I was able to save almost half on my bill!  My monthly bill will now be $80 for both Internet and Cable.  If I return my second cable box, the rate will be even lower.  The CSR on the phone was extremely helpful and informative about the packages that were currently being offered.  He didn’t have to do that, but I appreciate it very much.  If you are and existing Comcast customer, call them and tell them you want to downgrade your service.  Tell them you saw a $59.99 high speed Internet and Digital Starter cable deal that was good for 12 months.  You too can cut your bill.  Please pick up the phone now.  You owe it to yourself and your wallet.

Do Not Buy Magazine Subscriptions on Ebay

Wednesday, October 31st, 2007

I am a regular user of eBay and Amazon marketplace for purchasing hard goods. For items that are not typically damaged through usage, like electronics and media, the sites can’t be beat. Soft goods like clothing, handbags, or other items that can easily be counterfeited are a much tougher buy. Add to that list magazines as a sure-fire loser.

Here is the set-up:

  • Magazine Subscriptions on eBay are typically cheap
  • Many of the sellers have positive reputation history
  • Due to “production schedules” the wait time cited in the postings are 8 to 12 weeks
  • eBay/Paypal allows 45 days for buyer protection disputes to be initiated
  • eBay allows feedback to be posted for 90 days after a transaction

Obviously, it is easy to see the scam here. You start a pyramid scheme by fulfilling early orders for magazines and getting positive reviews. Then once your orders reach a certain volume, you pocket the money and stop fulfilling orders. By the time that the buyers begin to wise up after waiting 3 months for their subscriptions, you are long gone. I’ve read that in some cases, the seller will set up a 3 or 6 month subscription for you even if the order was for multiple years. The result is that the seller has even more time to get away.

I consider myself to be reasonably net-savvy when it comes to scams. Years back, I ordered a handful of magazines on eBay without a problem.  Earlier this year I unfortunately fell prey to the scammmers.  Over the course of a month, I ordered 3 different magazine subscriptions.  I received exactly none of them. Once of the sellers completely dropped off eBay resulting in the obvious cut and run. One seems to still be around but won’t answer my inquiries. The third answered both of my emails and gave me a refund after nearly 4 months of waiting. (Thank you mag-mart)

By the time I had waited out my subscriptions, I was unable to claim the scam through any of eBay/Paypal’s programs. I wasn’t even able to leave negative feedback since the 90 days had passed. Emails to eBay and Paypal’s support and fraud services simply cited that I wasn’t covered under their policies any more.

eBay really needs to close this loophole. There either needs to be a special program for magazine subscriptions protection or the sales should be banned altogether. The current program structure is much too easy for scammers to abuse.

It cost me about $25 to learn my lesson. Don’t let it cost you too. Don’t buy magazines subscriptions on eBay until eBay protects subscription purchases.

Should You Sell Your Five Free Blu-Ray Movies?

Friday, August 17th, 2007

Blu-RayI say yes. As anyone who has read my prior posts knows, I am a big fan of the Netflix as movie warehouse approach. Eliminate your collection and just pay the rental fee. How much can you make by selling your free Blu-Ray movies? Well if you sell them now, you can clear about $100.

Here are the best selections for sale value:

  • Invincible
  • Blazing Saddles or Phantom of the Opera
  • Underworld Evolution
  • Babel
  • Kiss of the Dragon

The analysis was based on current Amazon.com store sales prices vs marketplace pricing. I used the lower of Amazon’s price less what someone would pay for shipping on marketplace ($2.98) or the lowest new price on the marketplace for the “total received”. I was shocked to find that the selling prices of these movies on Amazon had not yet been substantially depressed by this promo. I’m sure that they will be soon. If you plan to use this method to defray some of the cost of buying your Blu-Ray player or PS3, do it fast. There were already some sellers such as myself obviously selling their free movies. (Based on the fact that they had a “new” storefront that just by coincidence was selling these same movies.) Even if you buy now, the value will probably decline by the time you submit the form and receive your movies. It seems to take 2-3 weeks to get your movies. At this point, assume you could clear $80-$90.

For simplicity’s sake I assumed that each movie would sell in a reasonable time frame. I also assumed that the shipping payment covered the shipping cost and Amazon fees. Depending on what type of Amazon seller account you have, that may or may not be the case. This would be a good time to setup a half-price pro account and sell your regular DVDs as well. If you sell more than 20 items it pays off during the trial period.

See my chart below for the details:
Blu-Ray

SunRocket – Teleblend Update – Voicemail is Back

Tuesday, July 31st, 2007

TeleblendAfter a couple of weeks without voicemail,  Teleblend finally flipped back on the service this week.  I say flipped back on, because I started to receive the email attached wav files again from an @sunrocket.com address.  At some point I should probably check to see that the outgoing voice message is still the same, but I’m going to guess that it is.

To be honest, the two weeks without voicemail wasn’t that big a deal.  It’s amazing that we think we need all of these communication modes, but when they are gone it is not always a problem.  Anyone who needs to get in touch with me can always call back, call my cell, or email me.

No word on whether SunRocket customers who haven’t signed up for Teleblend yet have their voicemail turned back on.  Customers have started to receive a daily countdown of the death knell for SunRocket.  It sounds like they are saying, we’re really, really going to shut it off this time.  We mean it!  We’ll see if they actually do it.  My guess is that unless they can whittle the consumer base down to an exceedingly small number, they will keep it going.  The customer base is too valuable with other VOIP companies paying so much for new subscribers.  They’ll continue to try to scare consumers into moving to other providers until they have extracted all of the value from the existing customer list.  They in this contact is Sherwood Partners and SunRocket’s investor base.

Teleblend Email Response – More Company Information

Friday, July 20th, 2007

TeleblendMihir has some interesting posts.  In particular he emailed Teleblend for some more information.  I found that the response shed some more light on the company.

Teleblend Billing Update

Friday, July 20th, 2007

TeleblendTeleblend is sending out login and password information so that you can see your bill. My charges were:

  • $12.95 for the main phone
  • $ 4.99 for the fax number
  • $ 1.32 Universal Service Fund
  • $ 1.80 911 Fee
  • $ 1.26 State Sales tax
  • $22.32 Total First Invoice

I absolutely hate paying $4.99 extra for the fax number, but I figured I should port it over until I decide which service I’m going to stick with long term.

Teleblend’s overall account management options are paltry right now. It looks like they leverage a pre-existing billing system for the account setup. Voicemail and all the rest of the standard VOIP functions don’t show up yet. I’m reasonably sure that my voicemail has not been working for some time and I’m not particularly happy about that. I was hoping that paying them would get it back on. No luck. I’m willing to give them a *little* time as I know this process is mammoth. Hopefully it will get sorted out shortly. The clock is ticking…

VOIP Provider Feeding Frenzy Update – Teleblend

Friday, July 20th, 2007

TeleblendLooks like Teleblend‘s parent company is know for taking over failing telecom operations. That fits nicely with the premise in my earlier post about Teleblend being born out of the rubble of SunRocket. It looks like everyone who signs up is being charge an amount slightly higher than the stated rate. My guess is that this has something to do with taxes and or miscellaneous junk fees. Almost all phone carriers POTS or VOIP pull that. I hate it even though I understand that it makes business sense because consumers pay less attention to them.

Still, for around $20 it keeps my service going until things get sorted out. One of the things that I liked so much about SunRocket was how well their system worked. If Teleblend is getting SunRocket’s network hardware and systems, the service could be good. I’m willing to wait and see. The beauty of credit cards is always having the opportunity to charge back if the vendor pulls anything. With Amex it’s always an easy process.

VOIP Provider Feeding Frenzy Update – Vonage

Friday, July 20th, 2007

VonageAnyone who has read my posts before knows that I left Vonage for SunRocket and was very happy.  I find the current feeding frenzy that was created by SunRocket’s failure fascinating.  VOIP comparison sites are seeing substantial increases in volume.  My single post last night mentioning Teleblend generated more interest than any prior post.

Vonage Update

Vonage has stepped up to an interesting tactic.  This morning I received an email asking me to come back.  No way.  My doorbell just rang and UPS dropped off an overnight flat envelope from a random address in PA.  Turns out it is a letter from vonage asking me to come back.  Overnighting a letter to customers might seem like overkill, but it’s not.  Even with the cost of overnighting,  the cost of getting customers via this method will probably be below the possibly $200 that the VOIP market spends today.  I wonder what their take rate will be.  It will largely depend on what percentage of customers left purely for the savings rather than because they disliked Vonage’s service.

Vonage most likely looked back through their records to figure out who ported numbers to SunRocket over the past couple of years.  Looks like a good move.  I’m still not going back.

SunRocket was Good

Thursday, July 19th, 2007

SunRocketWell, it looks like my previous review about the my great experience with SunRocket was missing something. The key issue here is that SunRocket essentially gave all of the surplus to their consumers. A large part of the reason why the cost/service trade-off was so strong was due to a lack of making any money. SunRocket’s investors finally stopped throwing good money after bad. I’ve unfortunately heard some not so nice things said about the outgoing CEO’s management. It really is too bad. SunRocket is went under.

Any Recourse?

SunRocket finally sent out their shutdown notice.  If you are a SunRocket subscriber and haven’t already disputed the remaining portion of your service with you credit card company, give them a call. Most likely if the charge is old, they will tell you that you can’t submit a claim. I then asked if I could submit a paper-based claim. The CSR put me on hold and came back to say that I could challenge the charge. Be persistent but polite. I’m not sure there will be any money to get in the end, though. SunRocket went under because the money had been spent.

Side note: If you don’t have an Amex card you should get one. They are absolutely the easiest credit card company to deal with.

New Service

I’m debating about whether Comcast Triple Play is my best bet. I might end up paying less for phone, internet, and tv than I am currently paying for internet and TV only. The thing is, I really don’t like Comcast. If I could, I would have Fios. My neighborhood will probably be the last to get it. In the absence of Fios, I’d think about a DirecTV and DSL combination. DSL isn’t available at my address though. Ugh, it’s Comcast or a phone line for my internet service. I still need to decide. Tomorrow I may give Comcast a call to ask about specials. Triple Play for existing customers is a 2 year contract I believe.

In the meantime I signed up with Teleblend. They are one of SunRocket’s recommended transition companies. It looks to me like the company is being started out of the remains of SunRocket. For $12.95 a month an no contract, I’m willing to take a flier and make sure that my service doesn’t turn off. Apparently Teleblend will just seamlessly transition the existing router. My bet is Teleblend is just the continuation of SunRocket with a flow of cash coming in from customers. We’ll see. Unfortunately my fax # is going to cost me another $4.99 per month. It was free with SunRocket. It will buy me some time to decide which provider to go with next.

Too bad. Even my wife is disappointed that SunRocket is gone. She liked the service. Goodbye SunRocket. We’ll miss you.

Half.com vs Amazon.com Marketplace For Selling Old Books and Games

Monday, June 25th, 2007

Sell your items on Amazon.com for at least $2-$3 or just get rid of them. For most old book collections, the return is sufficient to justify the effort. Half.com can be used for lower-priced items, but it also has lower traffic. You’ll end up holding onto items longer, which is counter-productive if you are trying to clean house. I have included a fee analysis after the jump.

Considerations

1) Traffic
2) Average Selling Prices
3) Fees

The best that can be done for Traffic analysis is a process of elimination. The only real stats that are available come for Amazon.com and eBay.com. When I typed Amazon.com and Half.com into Alexa to research this story, I almost fell out of my chair. It said that Half.com had more traffic than all of Amazon. When I dug deeper, because I didn’t believe it, it showed that the traffic listed for half.com was really for the eBay.com domain. Half.eBay.com shows as a destination 1% of the time. For Amazon.com it is difficult to discriminate between Marketplace and the rest of the site. Since all of the postings refer to used products, it is not particularly relevant either. From the handful of online posts that I reviewed when trying to sell my last batch of movies and games, the seller community seems to think that Amazon has more traffic. It seems logical.

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